We just wanted to let you know how appreciative (no, downright elated!) we were that you were able to come through for us in a very stressful move debacle!
As you might remember, we were moving from El Dorado Hills, CA to Parkland, FL the end of August 2015. We received a quote from you as you facilitated a smaller move for us in the area 2 years before. You were the higher quote, so we decided to go with a less expensive mover. Big mistake. You truly do get what you pay for.
Packers were to arrive on August 27th, no one showed. On August 28th, two movers did appear (we were promised four men) at approx. 2:00 p.m. in the afternoon with a very small truck, with what easily we knew, would be a seven hour move. They were unaware of the packing issue and said they would pack first! Unbelievable - this would have put us at easily the early hours of the next morning to get this done, and the haphazard manner and questionable appearance of these two guys made us feel very uncomfortable about what would happen to our possessions, or if we would ever see them again.
I then picked up the phone and called you. The best "move" we ever could have made. A back and forth of a few phone calls, an extension on our lease for a few days and you had totally organized a move for a few days later - first week of September .
Two packers arrived the day before, efficient and professional and careful. Four movers arrived the next day. They arrived on time and finished the loading, onto two trucks, I might add, first onto a smaller one, transporting to a larger vehicle one mile away (we were in a tight location for the larger truck). Done seamlessly and professionally, even swept our garages! The driver kept us informed on his progress cross country so that I would be there on time to open our home. He arrived exactly on time and the unloading was quick - and most importantly, nothing was damaged! You also called, during this process on a regular basis to keep us informed along the way.
Chris, you saved us during a very stressful situation and did so with great caring and compassion. We will be eternally grateful. If you ever need a reference for cross country moving or any moving at all, please feel free to contact us - we'd be happy to do so!