I would like to thank you and Alexander’s for the great service I have received. Your attention to my needs are much appreciated. Your comments in our first conversation gave me great faith in your company. I will never forget when you said if I did not choose Alexander’s and had questions that I could call you for answers. This is what is known as customer service and you sold me on your company. As a manager of a small business, I know what good customer service means, it means customers will return and recommend many others. This is how businesses are able to continue and be profitable. Your driver Mark Smedley and his Baltimore crew were very professional and a great team. They worked hard from the time they arrived to the time they departed. Through the 26-degree temperature and lower wind chill temperatures, they worked non-stop with enthusiasm and a smile on their face. They were very careful as they moved the very heavy boxes and furniture. They were as respectful of my belongings as they were of me and I have great respect for all of them. As a general manager of a business, I appreciate their attitude, skills and great team work. These are hard to find in the business world. Their customer service and yours are to be recognized. You and the team have surpassed my wishes of a smooth departure on my next step in life.
David– a very satisfied customer
I got a job in Nunavut as a teacher and the government of Nunavut made arrangement to have my things shipped and stored. Atlas was the company they chose and it was the worst customer experience I have ever had. Today marks 8 months since my moved and I still have not gotten some of my items. After going through the entire claims process and being told atlas is not liable for the missing items I was again told the items were sent to storage instead of being shipped. I was also told the only way my stuff can be shipped is if I pay for the time it was in storage and the cost to pack it and get it there.
The cost was another issue almost $2000 to pack 3400lb of goods and transport it less than 50km. What a rip off. The invoice showed cost to remove and deliver goods and when I ask to have the delivery charge removed since I will rent a truck to get it back to my house I was told delivery charge back to the house is not included. I still have not received my items and I know when I get back to ontario in a few weeks I am going to have another fight with them.
If I could give 0 stars based on my experience I would give it. I had to spent thousands of dollars to replace the items since they were necessary items. If I had the choice I would never use this company again.
your the very worse moving company. we will see you in court.
We recently used your company to move from Des Moines to Dallas and I wanted to let you know about our experience. Connie was the first person I spoke with. She was friendly and helpful and came out the same week to give me a quote. She had great follow up and called several times to see if I had any questions. Like most moves, the process was not straightforward and she helped every step of the way in whatever way she could. She spoke highly of the company overall and assured me the service would be excellent. We were not disappointed. Every time I called, Connie was a friendly and reassuring voice. Her knowledge and professionalism were outstanding.
On the day of our move, our driver, Collins, and his team were wonderful. He walked me through the process and made sure I was comfortable with all aspects of the week. His team came into my house and were courteous and respectful of my home and the stress of the day. Once the move-out was complete they continued to be in contact with us as they made their way to Dallas. Move-in day was as positive and smooth as the moving out. That same day Connie called to make sure everything had gone as planned.
Moving is a stressful time filled with emotions. Every person from Prairie Van & Storage that I worked with made this time in our lives easier with their positive, professional and helpful attitude. I read through your literature after our move and saw your Mission Statement that says “Prairie Van & Storage exists to simplify life transition. We do this by offering accommodative, courteous and careful service to our customers.” I would say that in our move, this goal was accomplished 100%.
Thank you to Connie for an awesome job of coordinating the move and Collins who followed through on her promise of great service. They made this move an excellent experience. A company is only as good as the people who work in it and you have a valuable resource in both Connie and Collins.
I wanted to pass along what great service we received at Vesterhim Norwegian-American Museum from your driver, Ken Brown. He was extremely helpful, conscientious, and courteous—and has a wonderful sense of humor. Thank you for sending your best driver for the delivery of an exhibit!
On August 21 I used your van lines to move to Cape Girardeau, Missouri. It was a complicated endeavor for me as my wife was also moving items from Decatur, IN.
The driver, Manny, both at Kingman, AZ and at Cape Girardeau, MO and during the move was exceptionally helpful and understanding of my problems. He really went out of his way to be helpful and accommodating, making the move for me less of a nightmare than it could have been.
Although I do not usually write letters such as this I believe Manny deserves some special recognition for the job he did. He is a credit to your company and I would recommend Atlas to someone else. Prior to this all van lines were the same to me.
I am writing this letter with deep gratitude to Jason Rumbolt and his crew for the excellent job they did packing, moving and unloading our household contents from Toronto, ON to Studio City, CA.
Jason our driver and Danny his Assistant were both courteous, professional and a pleasure to work with on this move. I owe a special thank you to Jason for ensuring our load was delivered on time, as promised and for representing me with US Customs.
Jason kept me apprised of the status of our move from the time he picked up, crossed the Canada/US border and with estimated delivery. He provided me his cellular number and email if I had any questions throughout the process. He advised me to contact City officials regarding parking permits which I was not aware I had to do; and he arrived at 6 am to unload to ensure he had ample parking space to unload and give me extra time to unpack with my tight schedule.
I highly recommend Jason Rumbolt and Danny who worked tirelessly until everything was unloaded! They are both hard-working, kind and polite individuals. They should be commended by Atlas for their efforts.
I have moved with several companies throughout my career and I have to state for sure, this has been the best move ever. Not only was Tom Shetler pleasant to work with initially, it continued with the staff of his company throughout the months leading up to the day of the move. Making phone and email contact with Angel N. Rhodes several times for boxes, disconnection/reconnection instructions from a 3rd party, to the people delivering boxes to the residence, has been pleasant.
On the day of the move, Larry (driver) and his crew were extremely pleasant and were looking forward to getting the truck loaded for us. They wanted a tour of the house before they started, and took matters into their own hands from there. They answered questions for us, made packing suggestions, and indicated they were taking particular care of the items we were concerned about. They handled those items with extreme care coming out of the house as well as being loaded into the truck. Even though it took two days to load, the staff representing your company were professional at all times.
When the furniture arrived here in Texas on the day and time the driver stated it would, they exhibited the same professionalism and insisted the two Atlas movers hired locally do the same. Nothing major was damaged in the move here! This is very rare indeed and goes to the credibility of the movers representing your company during the loading process. I enjoyed working with your company from the time they arrived, to the time they finished unloading the truck here in Texas. I would indeed call this same crew to move me any place. Your company from the professionalism, caring attitude, and pleasant nature of the individuals, has been a pleasure to do business with.
I want to let you know that after 20 moves in 26 years I thought I knew something about moving. I was wrong. My recent move by DMS was by far the very best I have ever experienced. No one even comes close. The entire DMS team that moved me was outstanding. The team leader for our move was Jason Hicks. He was assisted by Dan Arpin, Gerald Hargrove and one other person whose name I lost. They were nearly picture perfect in the attention to detail and care they showed not only to our possessions but to our homes as well. They were on time, clean, neat, respectful and professional at every step. I usually dread moving and having to watch over the packing and loading process like a hawk. With these guys, I sat back and enjoyed watching a team of dedicated professionals get on with a difficult job in a professional, matter-of-fact manner. These guys, and the move coordinator I worked with, Linda, are a credit to your organization. The next time I move, I’ll be asking for DMS by name.
My family and I embarked on our first home sale and move ever when we made the decision to relocate from our hometown of Wichita, Kansas to the Bay Area for a new work opportunity. While not having first-hand experience since being a homeowner, I’ve always heard that local moves are stressful and could just imagine how that is compounded when moving halfway across the country. Working in corporate HR for well over a decade, I have seen many moves that have not gone smoothly and been a source of stress and strain for the employee. I’m so pleased to report that our move experience was about as stress-free as one of these can get. The personal care and attention we received from Daniel’s was a significant part of that overall experience.In our move, I left Wichita in advance of my family to start my new work responsibilities and begin the house-hunting process. This left my wife to manage the home sale, packing and moving process in Wichita. She called me several times when the packing team, Blaise and Kelley Hawkins were at our house to let me know about the care they were taking with our belongings and our home, and their professionalism throughout the four days of packing. As evidence of this, we only had very minor damage to a few items – well below what I expected for the distance and type of move we made. The unpacking crew also did a great job; they were efficient but worked with us to help make sure everything ended up in its proper place and also took great care of protecting our new home. Finally, the claims process was handled professionally and all issues were resolved in an acceptable manner.
We felt like we were treated with extra care and attention throughout the household goods shipment process and I especially appreciated your personal check-ins and follow up with me. I’m happy we didn’t have a need to escalate any concerns but I know I would have received excellent service if that was necessary.
Thanks to you and the entire Daniel’s team who helped my family during our move!