I booked Atlas through a local agent. The estimator told me that he overestimated our weight on purpose and that it would be less on the final bill. He also gave us the extra insurance at no charge. The weight came in right at what he estimated originally, so there was no savings. I found that to be ironic. It's clear now that he said whatever it took in order to get my business by any means necessary.
When it came to loading, there was three of them. The driver, his son, and a third guy the agent provided to help them. The driver was always pushing things to go at a fast pace. The helper was responsible for separating our couch that was heavy and had recliners in it. I told the guy to let me know if he needed any help, because I was worried about him possibly damaging my floor. He declined. After everything was loaded, the driver gave me about 30 seconds to check for damage and then pushed me to sign the papers so that he could get going. After I signed and they left, I noticed that there was some damage to the floor in my living room.
While the load was in transit, the driver called me a few times to setup a delivery on his schedule. I agreed to a Tuesday night unload, even though I had a job interview the following morning. I wanted to try and work with him hoping that he would be more likely to look out for me. While unloading his son made a comment to me saying that I was "dumb" for wanting to live here! As they continued unloading, they started to come across boxes that had no inventory stickers on them. By the time they were done, there was about ten with missing stickers. But on the checkoff sheet, there was only one unchecked box. I was told that it had to be in that pile of ten, that were obviously never tagged. It was getting late and once again I was pressured to sign so that they could leave. Glancing over everything and buying their excuse for the missing checkbox, I reluctantly did and they left.
I filed a claim for the box I had discovered was missing. The agent had a person work on it, but I never spoke to her. Instead, I was sent an email asking where the box was located at loading and that was it. A week later I got an email saying that my claim was being denied for lack of proof. I was never even given a chance by her to explain the situation or provide proof. It appears that the extra insurance that I was given for free was worthless. No wonder why the estimator gave it away!
Now I'm left with frustration and regret for giving this company my business. It's apparent on all levels that they will say whatever is needed to get your money and then treat you like dirt. I would suggest a few things to anyone reading this. Do it yourself, if you can. If it's not possible, then keep all valuables or fragile items with you. Also, watch the movers like a hawk! Try to spot damage right away and make damn sure that every single item going on that truck is stickered and the inventory sheets show it. Even if you get a good reference from family and friends about a company. I've seen lots of horror stories covering a wide range of moving companies. Good Luck!