I want to express our complete praise for the AMAZING team from Alexander's that handled our household move in Tennessee on May 13. The team of five men arrived at 7:58 am., perfectly on time. We first walked the house and James and the team explained the process and asked that we let them know if we were worried about anything. James was beyond professional in the way that he inventoried everything. All of the men worked quickly and carefully, and yet they were kind in addressing every area of the house to be sure we felt good about the work that was being done.
The way that the team spoke to each other was so respectful. Anytime someone would lift something super heavy, they would double check that everyone was comfortable and ask what was needed. Always yes sir and no sir anytime James or the other men addressed each other. It was so pleasant to see and listen to, and something that we would have been proud for our own children to have observed. We are both teachers in our local county schools, and these men truly embodied the teamwork and communication skills that we strive to teach our students daily.
While everything was finishing up, I realized that I had completely forgotten that there was a dishwasher full of clean dishes that had yet to be packed and I was completely out of boxes. Mark was quick to assure me that he had an extra box, tape, paper, or anything that I needed on the truck and would be happy to help me out. I explained that I was so sorry to be a problem, he completely assured me that it was a none issue. I began cleaning my son's room while he went to get my box to pack the dishwasher and when I came out of my son's room,Mark was hand wrapping every item out of the dishwasher and completely took care of it for me. That was above and beyond on so many levels.
The men made no messes and were super fast to pick up after themselves and even asking us if we needed anything! We truly enjoyed them helping us with this anxiety filled process. They all shook our hands and thanked us for the opportunity to move our items for us.
The whole process was a joy. I even told my co-workers (when I returned back to work yesterday) that if I could have movers like the moving team I had on Friday, I would move all the time because they were wonderful.
In addition to the team in our home, Brandon helped us get the process started by putting us in touch with Lynn. Lynn came out to complete the estimate and was wonderful to work with in all our communication before the move date. Heather emailed and called multiple times to double check on preparations for the move and then called Friday afternoon to see how things were going. Bodie called May 12, to confirm everything and then stopped by personally on May 13 to check on the team and to see if we were pleased and what we needed. He was so kind to offer any help and answer any questions.
When the truck drove away with everything we own including items that contain some of our most precious memories on Friday afternoon, we felt so at ease. We know that they will be handled with utmost care and concern and returned to us in the same condition when we move into our new home in June.
Thank you and your team for everything....for giving us a move with less stress, for laughter and fun stories by the crew on move day that helped us get to know the wonderful team of men that came, for being so polite and attentive to our needs, for going beyond any expectations that prior moves have created, for treating us like royalty and addressing each other with such manners, for each person explaining in many different ways why they value and choose to work for Alexander's, and lastly for providing us an amazing opportunity to work with your company and meet your fine employees.
The men on our moving team were:
We are so beyond thankful to have had the opportunity to work with Alexander's and can not wait until we get to move in our new home with Alexander's in June!