Atlas is among the world's most trusted and experienced movers. We consistently rank high in quality based on customer evaluations of our service. You can count on us to transport your electronics safely. Preparation begins with your Atlas Account Representative. He or she will come to your home and survey the items you wish to move. Point out anything that may require special attention, such as:
Your Atlas Account Representative will explain how each should be prepared.
If you decide to prepare items yourself, use the same, professional-grade materials Atlas uses.
Your Atlas Account Representative will supply these to you at affordable prices.
If you prefer Atlas to do the packing, your Atlas Account Representative will arrange service for you. We'll fit your schedule and allow enough time for our professionals to do the job.
You play an important part in our process to ensure your things arrive safely. We will ask you to complete and sign the Customer's Declaration of Value, a part of the Bill of Lading (see pages 25 and 26 of this booklet: Important Information for when you move). The first page of this two-part form spells out your responsibilities. You will notice Atlas may not be liable in the event certain items are lost or damaged. Please be familiar with these items and arrange to transport them yourself.
The second page of the form provides an inventory of your valuables. Atlas relies on you to complete this form. We use it to determine your shipment value and which items need special care. As well as electronics, list all high-value items you want Atlas to move, including:
Your Atlas Professional Van Operator must see each high-value item before loading it onto the truck. Please make sure carton labels and written instructions are clear and visible. It's our job to see that every item moves safely. Should contents of a carton you pack become damaged during transit, the liability may be yours. If we ask you to repack a carton, it's because we're looking out for your best interest.
Check off each item as it is unloaded, using your Customer Responsibilities form and Customer Check-Off sheet. If something appears damaged, make a note of it. If you think an item is missing, alert your Atlas crew immediately so they may locate it.
Do you have homeowner's insurance?
When you sell your home, your homeowners insurance may run out or your coverage may change. Before you move, call your insurance company and find out if your policy applies. Know its limitations. Does it protect you...
Valuation refers to the liability Atlas assumes—and the amount you may receive if an item is lost or damaged. Unless you specify otherwise, Atlas assumes liability based on your purchase of full-value protection (FVP). This is an affordable choice for peace of mind. In the unlikely event an item is lost, damaged, or destroyed, it will be repaired or replaced at our option.
Atlas provides basic protection (BP) at no cost. However, it limits our liability on any item to 60¢ per pound. This may not provide enough coverage for your peace of mind. If you choose BP, we will ask you to indicate so on the Order for Service.
You can find out more about your coverage options here. Or ask your Atlas Account Representative for a copy of Valuation Options: What's Right For You?
If you have any questions, talk to your Atlas Account Representative. We want your electronics to have all the protection you expect when you move with Atlas.