On packing day, your Atlas crew will arrive as scheduled with everything they need to do the job. Generally, Atlas uses wooden crates for delicate larger pieces, such as crystal chandeliers, pool table slates, and antique furniture. We usually pack smaller items in cartons with padding and stretch wrap. We may use decking inside the truck to keep valuable items safe during transport. And we can build a custom crate to protect any large or unusually shaped item.
You play an important part in our process to ensure your things arrive safely. We will ask you to complete and sign the Customer Responsibilities Guide / High Value Inventory (see pages 25 and 26 of this booklet: Important Information for when you move). The first page of this two-part form spells out your responsibilities. You will notice Atlas may not be liable in the event certain items are lost or damaged. Please be familiar with these items and arrange to transport them yourself.
The second page of the form provides an inventory of your valuables. Atlas relies on you to complete this form. We use it to determine your shipment value and which items need special care. As well as antiques, art, and collectibles, list all high-value items you want Atlas to move, including:
Your Atlas Professional Van Operator must see each high-value item before loading it onto the truck. Please make sure carton labels and written instructions are clear and visible. It's our job to see that every item moves safely. Should contents of a carton you pack become damaged during transit, the liability may be yours. If we ask you to repack a carton, it's because we're looking out for your best interest.