Our record for safe transport and delivery is among the industry's best. But if you experience delay, damage, or loss, we'll resolve the issue swiftly and fairly. With Atlas, you get a commitment that extends to every aspect of our service. We work hard so you are satisfied with your move. We want you to call us the next time you are moving. And we hope you will recommend us to your family and friends.
Please use the links below for the appropriate form to file a claim. You can also download a PDF or call Atlas Customer Service at: 1-800-638-9797 (ext. 2846 or 2850).
Claim due to loss or damage:
Fill out this form online: Loss/Damage Form or
Download this PDF: Loss/Damage Form PDF (123KB)
Claim due to a delay in service:
Fill out this form online: Delay Form or
Download this PDF: Delay Form PDF (397KB)
If a claim needs to be filed on a shipment that originated or was delivered internationally, please go to the appropriate page on the Atlas
International website to file a loss & Damage claim:
Government or Military Claims: International Government/Military Claim Form
Other International Claims: Personal or Company Claim Form
If a claim needs to be filed on a shipment that was Inter-provincial Canada, please contact Atlas Canada to file a Loss & Damage claim: Contact Us