Quality Unleashed

Nov 19, 2007

milt-hill-header
You might think of it as "Best of Show." It's Atlas' most rigorous and demanding evaluation of an agent's quality pedigree. The Milton M. Hill Quality Award goes to only those who demonstrate their dedication to customers by upholding the highest standards of quality in every aspect of their business.

Agents who earn this award must jump through exceedingly high hoops for tough performance standards in hauling, quality performance, and warehouse/facility operations. Not only must they pass muster according to Atlas' uncompromising internal evaluations, but they are also judged where the 'rubber meets the road,' in the light of frank customer feedback.

Hoop One: Superior Warehouse Rating.

To be considered for the award, the Atlas Agency must score 90 percent or more in random inspections of the warehouse that encompass appearance, impression, organization, security, and risk management.

Hoop Two: Hauling Excellence Award.

The Atlas agent must also demonstrate Hauling Excellence with a minimum of $750,000 in household goods hauling revenue; high rating of customer satisfaction with van operators; satisfactory history in claims and safety; at least a 90 percent favorable response among customers to the question of whether they would choose Atlas again.

Hoop Three: World Class Commitment.

Along with Hauling Excellence, the agent must exhibit extraordinary performance in 12 critical areas including customer satisfaction, estimating accuracy, and claims experience. Through regular reviews, Atlas continually refines these standards to elevate the performance of the entire agent network and further its pursuit of total customer satisfaction.

Hoop Four: A Minimum of 175 Atlas Shipments.

Atlas agents who earn the Milton M. Hill Award demonstrate consistency in performance, day in and day out, in their service of a significant number of customers and volume of business.

Building on a Legacy

Since its inception twelve years ago, the Atlas Milton M. Hill Quality Award has been presented 341 times to a total of 84 Atlas agencies. These companies are furthering the legacy of the award's namesake, who built his career at Alexander's Mobility Service. Mr. Hill's unrelenting passion for quality in his agency and in the van line set an inspiring example. Following his untimely death in 1996, Atlas established the award as a tribute to his life and career, and to inspire those who would follow in his footsteps.



2006-2007 MILTON M. HILL QUALITY AWARD RECIPIENTS

A. Walecka & Son, Inc. (155)
West Wareham, MA
A-1 Metro Movers – Omaha (251)
Omaha, NE
AAA Pro Moving & Storage, Inc. (50)
Tucson, AZ
Ace Relocation Systems, Inc. (8)
Orlando, FL
Ace Relocation Systems, Inc. (15)
Jessup, MD
Ace Relocation Systems, Inc. (25)
Long Beach, CA
Ace Relocation Systems, Inc. (43)
Kent, WA
Ace Relocation Systems, Inc. (62)
San Diego, CA
Ace World Wide Moving & Storage Co. (16)
Elgin, IL
Ace World Wide Moving & Storage Co. (39)
Fallsington, PA
Ace World Wide Moving & Storage Co. (24)
Milwaukee, WI
Ace World-Wide Moving & Storage (1547)
Garden Grove, CA
Action Moving Services, Inc. (238)
Burnsville, MN
Advance Relocation Systems (59)
Baltimore, MD
Alexander's Mobility Services (207)
Tustin, CA
Alexander's Mobility Services (208)
Hayward, CA
Alexander's Mobility Services (210)
Portland, OR
Alexander's Mobility Services (215)
Bloomington, MN
Alexander's Mobility Services (216)
San Diego, CA
Alexander's Mobility Services (217)
Nashville, TN
Alexander's Mobility Services (218)
Garland, TX
Atlantic Relocation Systems (1021)
Houston, TX
Atlantic Relocation Systems (1148)
Anaheim, CA
Bekins Northwest (2501)
Mountlake Terrace, WA
Bekins Northwest (2503)
Spokane, WA
Celina Moving and Storage, Inc. (592)
Celina, OH
City Transfer & Storage Company (630)
High Point, NC
Collins Brothers Moving Corporation (547)
Larchmont, NY
Daniel's Moving & Storage, Inc. (875)
Phoenix, AZ
DeVries Moving-Packing-Storage (1217)
Spokane, WA
DMS Moving Systems, Inc. (800)
Canton, MI
Golden Van Lines, Inc. (991)
Longmont, CO
Guardian Relocation Inc. (1032)
Indianapolis, IN
Home Moving & Storage Co., Inc. (1111)
Columbus, OH
Imlach Group (1130)
Trenton, MI
Imlach & Collins Brothers, LLC (1132)
Irving, TX
Lytle's Transfer & Storage, Inc. (1302)
Tipton, PA
Mabey's Moving & Storage, Inc. (1415)
Rensselaer, NY
NMS Moving Systems, Inc. (1533)
Simi Valley, CA
NMS Moving Systems, Inc. (2015)
Oxnard, CA
Nelson Westerberg of New Jersey, Inc. (1523)
Somerville, NJ
Paxton Van Lines, Inc. (1610)
Springfield, VA
Paxton Van Lines, Inc. (1611)
Sandston, VA
Paxton Van Lines of North Carolina, Inc. (1614)
Charlotte, VA
Philpot Relocation Systems (2611)
Tucker, GA
Powell Relocation Group (1657)
Grand Rapids, MI
Reads Moving Systems, Inc. (1711)
Hatboro, PA
Roadrunner Moving & Storage (1740)
Houston, TX
Walker Transfer, Inc. (2114)
Kenova, WV
Weleski Transfer, Inc. (2151)
Tarentum, PA
Winter Moving & Storage, Inc. (1077)
Bentonville, AR
Wm. Duggan Co., Inc. (2189)
Walpole, MA

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