At Atlas, we are dedicated to our customers and their satisfaction. Each year, we confer the following awards to recognize agents who exceed standards for service excellence.
The Milton M. Hill Quality Award is dedicated to the memory of Atlas Director Milt Hill whose commitment to quality and professionalism left a lasting influence on our organization. Criteria include the Hauling Excellence Award and outstanding performance ratings in customer satisfaction, estimating, claims, safety, and warehouse operations. This award is the ultimate mark of distinction for Atlas Agents; those who earn it truly rank among "the best of the best."
The Atlas World-Class Commitment program mandates a quarterly assessment of our agencies in 12 critical areas, including customer satisfaction, estimating accuracy, and claims experience. We physically inspect each agent's operations and address needs for improvement immediately. We review and refine our standards regularly to continuously elevate the performance of our entire network and further its pursuit of total customer satisfaction.
The Atlas Hauling Excellence Award recognizes agents who handle a significant amount of household goods volume, maintain excellence in their operations, and receive at least a 90 percent favorable response when customers are asked if they would again choose the agency's services.
Atlas Van Lines also awards five of its top household goods agents with the Hauling Achievement Award, which is based on hauling revenue for the convention year.
The Superior Packing Award recognizes agents whose care for customers' belongings is evident in an exceptionally low incidence of claims.
The Sales Achievement Award is presented to those agents who have Convention Year (July 1 through June 30) sales in excess of $1,000,000. Sales revenues for Atlas Van Lines and its forwarders are included in this category.
The Specialized Transportation Group Quality Award is the highest honor given to Specialized Transportation Group (STG) agents. This award recognizes agents based on an evaluation of eight critical areas including claims experience, safety ratings and equipment standards. To be considered for the Specialized Transportation Group Quality Award, an agent must have combined booker/hauler revenue in excess of $1,000,000 in Specialized Transportation business.
Atlas professional van operators are among the industry's most highly skilled and conscientious professionals. We recognize their excellence with two special awards for safety and service.